Quicklabel Vivo! Touch User Manual

Intelligent Label Printing at Your FingertipsUSER GUIDEPart Number: 22834588-EN-ERevision 1.6Intelligent Color Label PrinterCongratulations on owning

Printer Settings86 Vivo! Touch User GuideInstalling Media ProfilesMedia profiles are collections of media settings stored in printer memory. They allo

Printer SettingsVivo! Touch User Guide 87Removing a Custom Media ProfileIf a custom media profile is installed, you can remove it with the Firmware ta

Printer Settings88 Vivo! Touch User Guide

Vivo! Touch User Guide 897AccessoriesQuickPeelThe Vivo! Touch prints full-bleed labels, from edge-to-edge, with the help of a “matrix-in” label constr

Accessories90 Vivo! Touch User GuideSetting up the QuickPeel System1 Set up the system based on whether you will use standard or alternate operation.•

AccessoriesVivo! Touch User Guide 913 Return to the roll of printed labels. Draw out a length of label material, printed side up, under the lower mand

Accessories92 Vivo! Touch User Guide5 Begin by setting the torque adjustment knobs to their lowest setting - two knobs on the QuickPeel and one knob o

AccessoriesVivo! Touch User Guide 936 At the same time, hold onto the torque adjustment knob for the upper mandrel on the QuickPeel tower, and the kno

Accessories94 Vivo! Touch User Guide3 Return to the roll of printed labels. Draw out a length of label material, printed side up. Bring the material o

AccessoriesVivo! Touch User Guide 956 At the same time, hold onto the torque adjustment knob for the upper mandrel on the QuickPeel tower, and the kno

Vivo! Touch User Guide iContentsChapter: 1 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1S

Accessories96 Vivo! Touch User GuideSlitting Labels1 Place the label slitter so that it is perpendicular to the web of labels to be slit. Refer to the

AccessoriesVivo! Touch User Guide 976 Plug the power adapter into the rewinder, and plug the rewinder into an earth grounded AC receptacle. Press the

Accessories98 Vivo! Touch User GuideNote: Always lift the blades from the label web before making adjustments. Use caution to avoid contact with the

Vivo! Touch User Guide 998MaintenanceMaintenance RecommendationsThe touchscreen indicates most maintenance situations such as low toner, image drums r

Maintenance100 Vivo! Touch User Guide• Clean excess adhesive from the image drums if necessary during troubleshooting of repeating light spots, bandin

MaintenanceVivo! Touch User Guide 1013 Ensure you have a dark area ready for storing image drums during this procedure.Caution: Image drums are sensi

Maintenance102 Vivo! Touch User Guide7 Open the cutter cover and locate the two media exit bracket thumbscrews. These thumbscrews fasten the top brack

MaintenanceVivo! Touch User Guide 10312 Close the top cover of the Vivo! Touch.13 Reconnect the AC power cord to an earth grounded AC receptacle.Clean

Maintenance104 Vivo! Touch User Guide5 Turn the two blue image belt fasteners counterclockwise. This will release the belt from the printer chassis. P

MaintenanceVivo! Touch User Guide 1053 Pull the two blue fuser retaining levers towards the front of the printer so that they are fully upright.Warnin

Contentsii Vivo! Touch User GuideCalibrating Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Maintenance106 Vivo! Touch User GuideCleaning Excess Adhesive from the Image Drums1 If the lighting in your room is adjustable, dim it. Be sure to exp

MaintenanceVivo! Touch User Guide 107green drum, ensure the alcohol has dried completely. Turning a wet drum surface into the toner will result in ton

Maintenance108 Vivo! Touch User Guide4 Insert the blade of the cleaning tool between the belt and metal shaft, and then into the cutter slot. Move the

MaintenanceVivo! Touch User Guide 109Note: Do not use a household or workshop vacuum cleaner to clean the Vivo! Touch interior. Such vacuum cleaners

Maintenance110 Vivo! Touch User Guide5 Turn the two blue image belt fasteners counterclockwise. This will release the belt from the printer chassis. P

MaintenanceVivo! Touch User Guide 1118 Gently vacuum the interior of the printer.Note: Use care when vacuuming as there are delicate mechanical compo

Maintenance112 Vivo! Touch User Guide2 Open the top cover of the Vivo! Touch.Leaving the cover open exposes the image drums to light. Image drums are

MaintenanceVivo! Touch User Guide 1134 Grasp the top center area of the image drum and lift it, complete with its toner cartridge, up and out of the p

Maintenance114 Vivo! Touch User Guide7 Lower the image belt into place, with the blue bar at the front and the drive gear towards the rear of the prin

MaintenanceVivo! Touch User Guide 1154 Grasp the top center area of the image drum and lift it, complete with its toner cartridge, up and out of the p

ContentsVivo! Touch User Guide iiiSound tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Maintenance116 Vivo! Touch User GuideCleaning the Image Belt Wiper1 Turn the printer power off and wait for the LED near the touchscreen to turn amber

MaintenanceVivo! Touch User Guide 1175 The waste toner collection reservoir is secured by four plastic pins (two on each side). Carefully disengage th

Maintenance118 Vivo! Touch User GuideNote: Color labels are located next to each image drum/cartridge slot. These labels indicate the correct locatio

Vivo! Touch User Guide 1199Replacing Toner and Wear PartsToner and Wear Part Service LifeAs you print, the service life of the following items will be

Replacing Toner and Wear Parts120 Vivo! Touch User GuideViewing the Remaining Service Life of Toner and Wear PartsWhen planning your label printing an

Replacing Toner and Wear PartsVivo! Touch User Guide 121If you are troubleshooting and need to temporarily use an alternate fuser, please note the fol

Replacing Toner and Wear Parts122 Vivo! Touch User GuideReplacing Toner CartridgesThe touchscreen will indicate when a toner cartridge is beginning to

Replacing Toner and Wear PartsVivo! Touch User Guide 1235 Insert the new toner cartridge into the image drum, starting with the side opposite the colo

Replacing Toner and Wear Parts124 Vivo! Touch User Guide4 Grasp the top center area of the image drum and lift it, complete with its toner cartridge,

Replacing Toner and Wear PartsVivo! Touch User Guide 125Caution: Stop if you feel any resistance as you try to close the colored toner release lever.

Contentsiv Vivo! Touch User GuideInspecting the Image Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Replacing Toner and Wear Parts126 Vivo! Touch User Guide4 Grasp the top center area of the image drum and lift it, complete with its toner cartridge,

Replacing Toner and Wear PartsVivo! Touch User Guide 1277 Lower the image belt into place, with the blue bar at the front and the drive gear towards t

Replacing Toner and Wear Parts128 Vivo! Touch User Guide2 Pull the two blue fuser retaining levers towards the front of the printer so that they are f

Replacing Toner and Wear PartsVivo! Touch User Guide 129The printer will indicate when the cut limit has been reached and the cutter blade requires re

Replacing Toner and Wear Parts130 Vivo! Touch User Guide4 Use a medium flat blade screwdriver to loosen the two screws that hold the blade assembly to

Replacing Toner and Wear PartsVivo! Touch User Guide 1315 Slide the blade assembly off the pins and away from the block.Using caution, lift the blade

Replacing Toner and Wear Parts132 Vivo! Touch User Guide6 Carefully remove the protective cover from the new blade assembly and place it over the old

Vivo! Touch User Guide 13310TroubleshootingPrinting Issues and SolutionsThis section describes situations you may encounter and their solutions.Repeat

Troubleshooting134 Vivo! Touch User GuideErratic PrintingLabels that do not print in the correct location, or only print partially, can be caused by i

TroubleshootingVivo! Touch User Guide 1355 Grasp the top center area of the image drum and lift it, complete with its toner cartridge, up and out of t

Vivo! Touch User Guide 11Safety InformationSymbols Displayed on this ProductGeneral Safety InformationPlease review the following safety precautions t

Troubleshooting136 Vivo! Touch User GuideError MessagesThe following table lists messages that may be displayed along with solutions for problems that

TroubleshootingVivo! Touch User Guide 137Drive Roller Encoder Failure• Reload the label roll. See “Loading Label Rolls” on page 21.• Turn the printer

Troubleshooting138 Vivo! Touch User GuideFuser Not Installed• Ensure that a fuser is installed. See “Replacing the Fuser” on page 127.• There are two

TroubleshootingVivo! Touch User Guide 139Invalid Media Type The media type sent with the print job does not exist on the printer.• Cancel the current

Troubleshooting140 Vivo! Touch User GuideMedia Jam At Image Drums Check for a media jam and remove it. See “Clearing Media Jams” on page 134.Media Jam

TroubleshootingVivo! Touch User Guide 141System Error P92• Check the fuser for proper installation in the printer.• Ensure the cover was closed comple

Troubleshooting142 Vivo! Touch User GuideSystem Error S507• Turn the printer power off, wait for the LED near the touchscreen to turn amber, and turn

TroubleshootingVivo! Touch User Guide 143System Error S514• Turn the printer power off, wait for the LED near the touchscreen to turn amber, and turn

Troubleshooting144 Vivo! Touch User Guide

Vivo! Touch User Guide 14511SpecificationsPhysical• Length: 38.2 inches (97 cm)• Width: 20.5 inches (52 cm)• Height: 20.0 inches (50.8 cm)• Weight: 12

Safety Information2 Vivo! Touch User Guide• Your printer has a grounded, three-prong plug as a safety feature. This plug only fits into a grounded out

Specifications146 Vivo! Touch User GuidePowerThere are two versions of the product depending on input power requirements. This is not user-selectable.

SpecificationsVivo! Touch User Guide 147Media SpecificationsDescriptionLabelMatrixEdge TrimARoll DirectionBLabel LengthC Label WidthD Label GapECenter

Specifications148 Vivo! Touch User GuideFCue MarkG Construction WidthMedia SpecificationsRoll Stock 8" OD (203 mm OD) QuickLabel® paper and synth

Vivo! Touch User Guide 149IndexAAdvanced tab 64Alarms 63BBanding 133Baseline 75Baseline tab 74Behavior tab 61Bleeds 5CCabinet 98CalibrationMedia 28Tou

Index150 Vivo! Touch User GuideNetwork 17USB 14Installation Surface Requirements 12Introduction 5IP Address 16JJam 134Job Command Override 63LLabel Ca

IndexVivo! Touch User Guide 151Status bar 54Stretched Images 133Subnet Mask 16Support 9System Date and Time 68System Requirements 12TTCP/IP Setup tab

Safety InformationVivo! Touch User Guide 3Hot Surface, Blade Hazard, and Pinch Point WarningsMaterial Safety Data Sheet (MSDS)Material Safety Data She

Safety Information4 Vivo! Touch User Guide• The cutter blade is sharp. Use caution to avoid personal injury or damage to clothing when working with cu

Vivo! Touch User Guide 52IntroductionAbout the Vivo! TouchThe Vivo! Touch is an LED digital color label printer that uses an electrostatic process to

Introduction6 Vivo! Touch User Guideavailable for the Vivo! Touch, and QuickLabel Systems can create dies for almost any shape you can imagine.• Mater

IntroductionVivo! Touch User Guide 7Profiles help out when these ranges don’t match; they help translate the differences to create the widest and most

Introduction8 Vivo! Touch User GuideQuickLabel ServicesVivo! Touch Label MaterialsQuickLabel develops Vivo! Touch label printing substrates in tandem

IntroductionVivo! Touch User Guide 9QuickLabel Vivo! Touch SupportWe provide factory-direct technical support for the Vivo! Touch label printer from t

Introduction10 Vivo! Touch User GuideFor a Year Three and Beyond Customer Support Package quotation, please contact QuickLabel Systems.

Vivo! Touch User Guide 113Installation and SetupInitial Installation and SetupDuring the initial installation, a QuickLabel technician will install an

Installation and Setup12 Vivo! Touch User GuideStand on opposite sides of the printer and lift it by the locations indicated in the following illustra

Installation and SetupVivo! Touch User Guide 13• Temperature - The required temperature level range is 50° - 90° F (10° - 32° C). The ideal temperatur

Installation and Setup14 Vivo! Touch User GuideNote: When the Windows logo testing, publisher verification, or digital signing warning messages appea

Installation and SetupVivo! Touch User Guide 156 Connect the smaller end of the USB cable to the Vivo! Touch USB type B port. The type B USB port is l

Vivo! Touch User GuidePart Number 22834588-EN-EVersion 1.68/2013QuickLabel® Systemsan Astro-Med, Inc. Product GroupWorld Headquarters600 East Greenwic

Installation and Setup16 Vivo! Touch User GuideSetting up the Printer for Networking1 Touch Network/USB > Connection on the touchscreen.2 Choose th

Installation and SetupVivo! Touch User Guide 174 Select a connection type. These settings are typically provided by your network administrator.• DHCP

Installation and Setup18 Vivo! Touch User Guide2 Power on your computer and insert the Vivo! Touch Installer CD in the CD drive. The Installer CD menu

Installation and SetupVivo! Touch User Guide 193 Follow the prompts to remove the driver. Choose OK after successfully uninstalling the driver.4 Resta

Installation and Setup20 Vivo! Touch User Guide

Vivo! Touch User Guide 214Loading Media and CalibrationLabel Media Type OverviewThis section describes the types of label media you can use with the V

Loading Media and Calibration22 Vivo! Touch User Guide2 Lift the mandrel and flange assembly out of the feeder.3 Locate the quarter-turn lock on the l

Loading Media and CalibrationVivo! Touch User Guide 234 Locate the green knurled thumbscrew on the other end of the mandrel. Turn it counterclockwise

Loading Media and Calibration24 Vivo! Touch User Guide7 The new roll of labels must be on a core and be as flat as possible. Tamp the roll squarely on

Loading Media and CalibrationVivo! Touch User Guide 259 Re-install the top flange by turning it clockwise until it is tight. Hold the mandrel as you t

Copyright © 2013 Astro-Med ®, Inc.This manual is copyrighted with all rights reserved. No part of this manual may be reproduced, transmitted, transcr

Loading Media and Calibration26 Vivo! Touch User Guide11 Turn the knurled thumbscrew clockwise to lock the flanges into position. The thumbscrew shoul

Loading Media and CalibrationVivo! Touch User Guide 2713 Insert the media through and slightly past the rollers. This will allow the rollers to clamp

Loading Media and Calibration28 Vivo! Touch User GuideNote: This process is not required if you are using continuous media. It applies only to media

Loading Media and CalibrationVivo! Touch User Guide 29• After changing sensor types - For example, if you print with reflective mark media and later s

Loading Media and Calibration30 Vivo! Touch User Guide4 Select a sensor type.• Continuous - Choose this option if you are using continuous media. No f

Loading Media and CalibrationVivo! Touch User Guide 31If the label construction includes a vertical gap separating multiple-up labels, ensure the sens

Loading Media and Calibration32 Vivo! Touch User Guide

Vivo! Touch User Guide 335Designing and Printing LabelsDesigning LabelsThis section describes several factors you should consider before you start des

Designing and Printing Labels34 Vivo! Touch User GuideCaution: Only print full-bleed on a die-cut label construction that contains the matrix left in

Designing and Printing LabelsVivo! Touch User Guide 35• The following example illustrates important dimensions for a full-bleed 4” x 6” label. If you

QuickLabel makes no warranty, either express or implied, with respect to this product's merchantability or fitness for a particular purpose. In n

Designing and Printing Labels36 Vivo! Touch User Guide• The height and width of the label file “canvas” should be the same as the height and width of

Designing and Printing LabelsVivo! Touch User Guide 37Setting up the Label Design SoftwareThis section describes how to set up your label design softw

Designing and Printing Labels38 Vivo! Touch User GuideNote: Advanced users may want to manage color in the design application instead of the printer

Designing and Printing LabelsVivo! Touch User Guide 392 Choose the Label tab.3 Select a label stock from the list.Note: If necessary, you can set up

Designing and Printing Labels40 Vivo! Touch User Guide2 Choose the Label tab.3 Choose Manage Labels. The Manage Labels window will open.4 Enter a name

Designing and Printing LabelsVivo! Touch User Guide 416 Enter the width of the label stock.• If you are using gap media, enter the width of the label.

Designing and Printing Labels42 Vivo! Touch User GuideNote: Driver instructions apply only to printing via third party design applications. If you ar

Designing and Printing LabelsVivo! Touch User Guide 433 Select a process color mode.• CMY - Select this option to print in process CMY (cyan, magenta,

Designing and Printing Labels44 Vivo! Touch User Guideis best used on images with basic color use, as opposed to photographs, which will not render as

Designing and Printing LabelsVivo! Touch User Guide 452 Choose the Layout tab.3 If necessary, you can select a printing orientation. Orientation is of

Contact Information for Factory Sales and ServiceQuickLabel USA and World Headquarters 600 East Greenwich Avenue West Warwick, RI 02893 USA Toll Free

Designing and Printing Labels46 Vivo! Touch User Guide4 Open the label file using the appropriate software. Then choose to print the label, and enter

Designing and Printing LabelsVivo! Touch User Guide 47For example, if a toner cartridge is used up during a print job, the printer will stop the job a

Designing and Printing Labels48 Vivo! Touch User Guide2 Choose the TouchPrint icon.The TouchPrint Storage window will open.3 Define the settings of th

Designing and Printing LabelsVivo! Touch User Guide 49front of the label. For a batch of labels, this image is generated based on the front of the fir

Designing and Printing Labels50 Vivo! Touch User Guide3 Select a TouchPrint job from the list. Double touch or touch and hold a group to open it and v

Designing and Printing LabelsVivo! Touch User Guide 512 Choose the Manage Jobs tab. This tab displays a list of TouchPrint groups and jobs saved on th

Designing and Printing Labels52 Vivo! Touch User Guide3 Choose the Manage Jobs tab. This tab displays a list of TouchPrint groups and jobs saved on th

Designing and Printing LabelsVivo! Touch User Guide 535 Select the desired export options.• Choose whether to export all TouchPrint groups and jobs or

Designing and Printing Labels54 Vivo! Touch User Guide4 Choose Import. The drive selection window will open. Select the USB drive and choose OK. The i

Designing and Printing LabelsVivo! Touch User Guide 55You can expand and collapse the status bar by touching in the status bar area. When the status b

Ownership InformationCongratulations and thank you for your business. Your purchase of a QuickLabel digital label printer is an investment in producti

Designing and Printing Labels56 Vivo! Touch User Guide

Vivo! Touch User Guide 576Printer SettingsMedia tabUse the Media tab to calibrate the printer for your media type.Related Topics: - Calibrating Media

Printer Settings58 Vivo! Touch User GuidePrint tabAn image may be centered in your label program, yet print too far left, right, up, or down on the la

Printer SettingsVivo! Touch User Guide 593 Touch the Horizontal buttons or number field to adjust the image horizontal position. You can adjust the im

Printer Settings60 Vivo! Touch User Guide3 Touch the Vertical buttons or number field to adjust the image vertical position. You can adjust the image

Printer SettingsVivo! Touch User Guide 61Using Mirror ModeMirror mode allows you to print labels with the printed image mirrored horizontally.1 Touch

Printer Settings62 Vivo! Touch User Guide2 Refer to the following illustration as you determine the required cut adjustment.• If your cut is in the gr

Printer SettingsVivo! Touch User Guide 63Overriding commands is useful when you want to use a setting on the printer rather than the corresponding set

Printer Settings64 Vivo! Touch User GuideAdvanced tabUse the Advanced tab to set a finished label reference.Setting the Finished Label ReferenceLabel

Printer SettingsVivo! Touch User Guide 652 Select a finished label reference point.• Black Station - A label will be counted as finished when it compl

Declaration of ConformityDeclaration de ConformitéUbereinstimmungserklärungDichiarazione di ConformitàID DoC-22834588Manufacturer’s name and addressN

Printer Settings66 Vivo! Touch User Guide2 Select an option from the Label Counter list.• Off - No counter will be displayed.• Batch - The quantity of

Printer SettingsVivo! Touch User Guide 67Security tabUse the Security tab to set menu lock features.Locking the Menu1 Touch System > Security on th

Printer Settings68 Vivo! Touch User GuideTime tabUse the Time tab to set the system date and time.Setting the System Date and Time1 Touch System >

Printer SettingsVivo! Touch User Guide 69Sound tabUse the Sound tab to set up audio features of the printer.Setting up Sound Options1 Touch System >

Printer Settings70 Vivo! Touch User GuideMisc tabUse the Misc tab to set miscellaneous printer options.Restoring Factory DefaultsYou can restore all p

Printer SettingsVivo! Touch User Guide 71Setting up Power Saving ModeWhen the printer is in power saving mode, the fuser consumes less power. You can

Printer Settings72 Vivo! Touch User Guide2 Select the amount of idle time that will activate power saving mode. To disable power saving mode, choose N

Printer SettingsVivo! Touch User Guide 73Network Info tabUse the Network Info tab to view the printer's current network settings.Related Topics:

Printer Settings74 Vivo! Touch User GuideTCP/IP Setup tabUse the TCP/IP Setup tab to edit the printer's network settings.Related Topics: - Settin

Printer SettingsVivo! Touch User Guide 75Adjusting the Print BaselineIf you send the same job to two or more Vivo! Touch printers and notice that the

Declaration of Conformity ExceptionsCENELEC EN 55022, EN61000-4-5: Product fails to meet specific 1kV and 2kV power line surge tests unless an appropr

Printer Settings76 Vivo! Touch User GuideCalibrating Color RegistrationIf you notice misalignment of colors on the printed label, the printer color re

Printer SettingsVivo! Touch User Guide 775 Examine the pattern. For each lettered section of the pattern, enter the line number of the best aligned pa

Printer Settings78 Vivo! Touch User Guide8 Examine the pattern. For each lettered section of the pattern, enter the line number of the best aligned pa

Printer SettingsVivo! Touch User Guide 793 Choose Angular Registration. The Angular Adjustments screen will open.4 Choose Print Adjustment Pattern. A

Printer Settings80 Vivo! Touch User Guide2 Touch Maintenance > Color on the touchscreen.3 Choose Manual Adjustment. The Manual Adjustment screen wi

Printer SettingsVivo! Touch User Guide 814 Touch the adjustment buttons to adjust color registration as needed.In the following illustration, a label

Printer Settings82 Vivo! Touch User Guidenot be re-separated as often. This is ideal for labels where print consistency is not critical, such as a des

Printer SettingsVivo! Touch User Guide 832 Choose a maintenance action.• Clean Memory - This option deletes the least often used color separations.• E

Printer Settings84 Vivo! Touch User Guide5 Choose Generate Report. The selected information will be displayed in a report.6 To export a copy of the re

Printer SettingsVivo! Touch User Guide 85Firmware tabUse the Firmware tab to upgrade the Vivo! Touch system software and media profiles. Note: The Se